At Emma Helen Creative, every order is carefully packed and prepared with love. As a small handmade business, we are unable to accept returns or offer refunds for change-of-mind purchases.
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of receiving your order.
Please include:
Once reviewed, we will work with you to arrange a replacement, store credit, or refund where appropriate.
We do not accept returns, refunds, or exchanges for:
Many Emma Helen Creative products are handmade or feature original artwork. Small variations are part of the handmade process and are not considered faults.
If you have any questions about your order, please get in touch via our Contact page and we'll be happy to help.
We are here to help. Reach out to us and we'll respond within 24 hours.
emmahelencreative@gmail.com
