FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently ship throughout New Zealand and to a selection of international destinations, including Australia, the United States, Canada, the United Kingdom, Europe, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel, and the United Arab Emirates.
Shipping costs are calculated at checkout based on your location and order size.
How long does shipping take?
Orders are typically packed and dispatched within 2–5 business days.
Estimated delivery times:
New Zealand
• 1–5 business days
Australia
• 5–10 business days
International
• 1–4 weeks
Delivery times are estimates only and may vary due to customs processing, courier delays, or peak shipping periods.
How do I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with tracking information so you can follow your parcel's journey.
Returns
How do I return an item?
If your item arrives damaged or there is an issue with your order, please contact us within 14 days of receiving your order at emmahelen@gmail.com and include your order number and photos of the item.
As a small handmade business, we are unable to accept returns for change of mind purchases.
How long does it take to process my return?
Once your return request has been reviewed and approved, refunds will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Can I exchange for a different item?
Unfortunately, we do not currently offer exchanges.
If your item arrives damaged or incorrect, please contact us within 14 days of receiving your order and we will work with you to resolve the issue.